Customer Services

Plant Care Consultation: Personalized plant selection, care, and maintenance advice via phone or chat.

Live Chat Support: Real-time assistance on product inquiries, order tracking, and general questions.

Custom Plant Recommendations: Tailored plant suggestions based on customer preferences, home conditions, and lifestyle.

Easy Returns & Exchanges: Hassle-free returns and exchanges for unsatisfied purchases, ensuring customer satisfaction.

Order Tracking: Real-time order tracking updates via SMS or email, keeping customers informed on delivery status.

Gift Wrapping & Personalized Messages: Special packaging options with custom gift messages.

Subscription Services: Monthly plant deliveries or care packages for ongoing plant care and variety.

In-Home Plant Setup: Professional assistance for arranging and setting up plants in customers’ homes (available in select areas).

Exclusive Member Discounts: Special offers and discounts for loyal customers and newsletter subscribers.

Plant Care Reminders: Automated reminders for watering, fertilizing, and repotting via SMS or email.

Drop us an email at info@theplantweb.com or call us on +254 704783330.